Refund Policy

Last updated: June 29, 2026

This Refund Policy explains when refunds are and are not available for Wander Color System digital products. Because our products are downloadable digital goods delivered instantly, refunds are necessarily limited.

The nature of our products

Every product we sell — LUTs (.cube), Premiere Pro presets (.prfpset), and other digital assets — is delivered instantly to your account after payment and can be downloaded immediately. Once a file has been delivered and downloaded, it cannot be “returned” the way a physical product can.

When you are eligible for a refund

We want you to be able to use what you buy. You may request a refund if:

  • A purchased file is faulty, corrupted, or will not install or load on the supported software and version listed on the package page; and
  • The problem can be reproduced and is not caused by user error, unsupported software, or modified files; and
  • You report it within 14 days of purchase with enough detail for us to investigate (for example your software and version, and a description or screenshot of the issue).

How we handle eligible requests

In these cases we will first try to fix the issue or provide a working replacement file. If we cannot make the product work as described, we will refund it.

When refunds are not available

Refunds are generally not available for:

  • A change of mind after the files have been downloaded.
  • A product that works as described but does not match your personal taste or the look you expected.
  • Buying the wrong package, or content you already owned through another package or the Creator Bundle.
  • Software, hardware, or footage that is incompatible where the requirements are stated on the package page.
  • Requests made more than 14 days after purchase.

Duplicate or accidental charges

If you were charged twice for the same order or charged in error, contact us with your order reference and we will verify and refund the duplicate charge.

How to request a refund

Email us at quocnguyeneditor1998@gmail.com from the address on your account, including your order reference and a description of the problem. We aim to respond within a few business days.

How refunds are paid

Approved refunds are returned to the original payment method through the relevant provider (PayPal, PayOS, or VNPay). How long it takes to appear depends on that provider. Where a payment was settled in VND, the refund is processed in VND.

Your statutory rights

This policy does not limit any mandatory consumer rights you may have under the law that applies to you.